FAQ
Orders & shipping — READY
- Where do you ship? United States only, all 50 states.
- How fast will I get it? Orders ship within 1–3 business days and typically arrive within 3–7 business days after that.
- How much is shipping? Free on orders over $75. Under $75, it's a flat $5.95.
- Do I get tracking? Yes — you'll get a tracking number by email as soon as your order ships.
Returns & guarantee — READY
- What's your guarantee? 30 days. Test them on the job — if they don't hold up or your feet don't feel better, send them back for a full refund.
- How do I return something? Email with your order number and we'll send you a prepaid return label. Returns are free.
Sizing & fit — 🔒 PRODUCT (fill once insole specs are locked)
- Will they fit my work boots? [Needs product: trim-to-fit vs. sized — don't publish a fit claim until confirmed.]
- What sizes do you offer? [Needs product: size range.]
The product — 🔒 PRODUCT
- What are they made of? [Needs product: materials.]
- How are these different from the gel ones at the hardware store? They're built to hold their shape under all-day load instead of packing flat. [Add specifics once materials are locked.]
- How long do they last? [Needs product: expected lifespan / replacement cadence.]
- Do they help with all-day standing / achy feet? They add support and cushioning that many people on their feet all day feel a real difference from. (Keep it to relief/comfort — no medical treatment claims.)